At Ayur Yatra, we focus on delivering quality Ayurvedic products with proper packaging and care. This policy explains the conditions under which returns and replacements are accepted. Please read this carefully before placing an order.
Eligibility for Return
We accept returns only under specific conditions. A return request is valid if:
- You received a damaged product
- You received a wrong product that does not match your order
We do not accept returns for reasons such as change of mind, dislike of product, or personal preference. Since our products are related to health and personal care, we maintain strict hygiene standards and do not allow general returns.
Return Time Window
You must raise a return request within 7 days of receiving the product. Any request made after this period will not be accepted.
To ensure your request is processed smoothly:
- Check your product immediately after delivery
- Report the issue as soon as possible
Condition of Returned Product
To be eligible for return or replacement:
- The product must be unused
- The product must be in original packaging
- The product should not be opened or tampered
- All labels and seals must be intact
If the product does not meet these conditions, the return request may be rejected.
Proof Requirement
For all return requests, proper proof is required. You must provide:
- Clear images of the product
- Images of packaging
- Invoice or order confirmation
- Description of the issue
This helps us verify the issue quickly and take appropriate action.
Return Process
To initiate a return, follow these steps:
- Contact our support team via email or phone
- Share your order details and issue
- Attach images or proof of damage or wrong product
- Wait for confirmation from our team
Once approved, we will guide you through the next steps.
Replacement Policy
We do not offer refunds. Only replacement is provided for eligible cases.
After verification:
- A replacement product will be shipped
- No extra cost will be charged for replacement
- Replacement will be processed within standard timelines
If the same product is not available, we may offer an alternative or store credit at our discretion.
Refund Policy
We do not provide refunds under any circumstances.
This includes:
- Dissatisfaction with product
- Delayed delivery due to courier issues
- Change of mind after purchase
Customers are requested to review product details before placing an order.
Order Cancellation
Order cancellation is not guaranteed after order placement.
- If the order is not processed, cancellation may be considered
- Once shipped, cancellation is not possible
Please ensure all details are correct before confirming your order.
Shipping Related Issues
We are not responsible for delays caused by courier partners, weather conditions, or external factors.
If your product is delayed:
- You can contact us for tracking updates
- We will assist you with available information
Non Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products damaged due to misuse
- Products without original packaging
- Products purchased during sale or special offers
Quality Assurance
All Ayur Yatra products go through quality checks before dispatch. Our products are made using Ayurvedic formulations and are certified under FSSAI, GMP, and ISO standards.
Results may vary depending on individual body type, lifestyle, and usage pattern.
Customer Responsibility
Customers are responsible for:
- Providing correct shipping details
- Checking product information before purchase
- Following usage instructions
Incorrect details may lead to delivery issues, for which we are not responsible.
Contact Information
For any return or replacement request, contact us:
Ayur Yatra
Dwarka Sector 7, Rampal Chowk, Near Vijay Sales, 110075
Email: ayuryatra64@gmail.com
Phone: 8950248864
Website: https://ayuryatra.in/
Policy Updates
We reserve the right to update this policy at any time without prior notice. Changes will be reflected on this page.
We recommend reviewing this policy periodically to stay informed.